Guidance for Referrers

Guidance for Referrers

Whether you are an existing referrer or looking to start working with us, here’s a list of all the ways we can help you, your colleagues and your clients.

How to refer a client to us
  • We’re really flexible. Refer using whatever method suits you best.
  • Call your local Home Energy Advisor if you know who that is, or just call the office 01395 276734/07731 540215
  • Email your local Home Energy Advisor if you know who that is, or use info@ecoe.org.uk
  • LEAP home visits can be booked directly with LEAP, either by using the online form, or by calling them on 0800 060 7567. Calling them works well if you are with the client, so that the details can be taken and a date chosen right away.
  • Share our drop-in clinic dates and times for those who don’t want or need a home visit.
  • You can read more about us and our service here
  • You can learn more about the LEAP service and check eligibility here

Support for you

  • Bespoke front-line worker training, which covers how to spot fuel poverty and what to do about it
  • Attendance at team meetings and give short presentations about our services and how we can work together.
  • Attendance coffee mornings, clubs, flu clinics or other events that you hold. This can be an informal talk to your clients, a slide presentation, a stall at an event, or we can simply ‘hang-out’ at an event, giving out leaflets.
  • Joint home visits are always possible. We can carry out a LEAP home energy visit alongside one of your regular visits to a client where applicable.
  • Telephone and email advice. Feel free to contact us if you need help on any energy related/fuel poverty issue.
  • Leaflets and posters on request.
  • Copy and images for your newsletters, bulletins, community magazines.