Healthy Homes project busier than ever

Healthy Homes project busier than ever

Our Healthy Homes team of advisors has been keeping busy all summer long, with events, energy advice clinics, training and home visits, which has seen our numbers of homes helped rise significantly.

To 30th September our figures were :

  • 540 Enquiries/One to Ones at clinics, talks etc

    Tara fitting radiator reflector panels at a resident’s home

  • 286 LEAP Home visits
  • 169 Income Max referrals: benefit and debt advice, with estimated savings of £294,876.25
  • 63 ECO referrals for boilers and loft and wall insulation and ECHO referrals emergency for boiler repairs or replacements
  • 34 Other referrals for fire Safety checks, health, water, debt etc
  • 21 Warm Home Discount referrals, saving £2,940
  • 178 Energy bills and Tariff/supplier switches, saving £16,397
  • 1812 Behaviour changes/easy measures installed equivalent to £160,216.25 saved
  • 131 Priority Services Register sign ups
  • 31 Water Care Tariff forms submitted, with estimated savings £5,928

We have been successful with grant funding applications over the summer. We were awarded funds by Big Energy Saving Network, Smart Energy GB, and Western Power Distribution, which ensures the project can comfortably continue for a further 12 months. We have made further funding applications and await the results of those.

October has been our busiest month so far. There was sudden surge of referrals from our partner organisations across Exeter and Mid Devon. We had also been doing some increased publicity around our monthly drop in clinics and Exeter City Council featured us in the Citizen, which generated a large number of calls and emails. We have had many new referrals asking us for urgent help when they couldn’t get their heating to work. Fortunately with the help of the Emergency Central Heating Offer (ECHO) scheme we have been able to help some of our most vulnerable clients. October has also been a busy time for us away from the frontline. We have been on various training courses, aimed at improving our skills and knowledge, so we are now well placed to provide a deep level advice service to all our clients.

There have been a few changes to the advice team. Mark is leaving us in November and we wish him well for the future and we welcome Chris Walford and Alan Denbigh to the team. Chris is working in East and Mid Devon, and Alan is covering Teignbridge and Torbay. We have a vacancy in Exeter still, so if you know anyone who may be interested to work with us please do share the details.

Our monthly drop-in advice clinics have been working well. We now have 7 regular clinics, 4 in Exeter and 3 in Mid Devon, you can find the full details of these on our Healthy Homes page. Chris and Alan will be setting up advice clinics in their new regions very soon, and we’ll share news of those as soon as we can. The energy advice clinics are open to everyone – come along for energy saving tips, tariff and switching advice, help with signing up to Priority Services Register and for Warm Home Discount. We can also answer all your questions about smart meters too.

Talking about Smart Meters – the most frequently asked question this summer was – can I switch supplier if I have a smart meter? To find the answer take a look at this short video.

The LEAP home visit remains the most popular service that we offer.  Eligible customers receive a home visit from us where we give bespoke advice and a tailor made package of support which may include onward referral for benefits and debt advice, help with obtaining grants for insulation or heating, and the installation of easy measures, such as LED light bulbs, draught excluders and radiator reflector panels. On average each person we visit benefits from energy savings, discounts, grants or increased income to a value of £1000.

If you or anyone you know would like a home visit, please contact the energy advice team on
Or call Gill Wyatt  01395 276734  / Tara Bowers 07731 540215

Our Healthy Homes leaflet can be downloaded here. If you are able to share it among your friends and contacts we would be grateful.